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• IBM Tivoli Business Service Manager 4.2 for Administrator培訓課程

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  授課對象

  This course is designed for system or network administrators, developers, and engineers who are responsible for configuring, maintaining, or supporting a Tivoli Business Service Manager 4.2 system.

  課程目標

  Upon completion of this course, you will be able to:

  • Visualize your business processes by gathering information from many sources
  • Describe bidirectional data flow between the OMNIbus ObjectServer and the TBSM server
  • Use the Discovery Library Toolkit to create business service models
  • Configure data fetchers to retrieve service data from external databases
  • Configure the Tivoli Enterprise Console (TEC) probe to receive events from TBSM event sources, including Tivoli Enterprise Console and IBM Tivoli Monitoring
  • Model business services
  • Build service models using auto-population, data fetchers, and External Service Dependency Adapters (ESDAs)
  • Evaluate business processes to develop service models
  • Use and configure service views
  • Define and monitor service level agreements (SLAs)
  • Use advanced features of service models to expand model coverage
  • Configure maintenance windows for managed service level agreements
  • Administer Tivoli Business Service Manager
  • Develop custom views for users
  • Administer users and groups within IBM Tivoli Business Service Manager 4.2 and the IBM Tivoli Netcool Security Manager 3.1 framework
  • Use and program the RAD Shell Application Programming Interface (API)
  • Support the Tivoli Business Service Manager 4.2 environment as an administrator, including troubleshooting with log files
  • Describe the steps necessary to configure a TBSM 4.2 failover server

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